Terms & Conditions
DELIVERY POLICY:
Subject to availability and receipt of payment, orders will be processed within 2 -10 working days and delivery/self-collection confirmation will be sent via e-mail confirmation once the order is processed, along with the relevant waybill details if applicable.
TYCAM 4x4 does not hold ALL stock on hand, we do advertise for our suppliers and have supplier agreements in place and some goods may be dispatched directly from their premises, or ordered/manufactured once your order is received and then delivered to us and then dispatched to the client - You will be advised should this be the case.
EXPORT RESTRICTION (OPTIONAL):
The offering from TYCAM 4x4 is available to South African clients only.
Exporting of products is done at clients own risk and cost.
RETURN AND REFUNDS POLICY:
The provision of goods and services by TYCAM 4x4 is subject to availability. In cases of unavailability, TYCAM 4x4 will credit the client in full within 30 days via refund to a valid bank account in the name of the client (proof may be required).
Cancellation of orders by the client will attract a 15% administration fee.
If the client is unhappy with the product/s, Returns will be accepted within 5 working days provided that the goods are unused, in original packaging, undamaged and uninstalled ,same process applies as the refund policy. If appropriate – provide details regarding damaged/unwanted/returned goods. Client would need to cover the shipping cost back to our premises.
All LED Lights carry a one (1) year replacement guarantee from date of invoice, TYCAM 4X4 will carry the cost of the replacement and courier cost back to client only.
Lights are IP67/68 Rated therefore no replacement on LED Lights that have been pressure washed.
Broken casings and lenses are not under guaranty.
Accessories/Parts/Lights should be fitted by accredited installers to prevent damages to parts or your vehicle and to ensure compliance to the law and used accordingly.
Faulty accessories will be tested by manufacturers and we will require a copy of the accredited installers invoice before replacement will be made.
PAYMENT OPTIONS ACCEPTED:
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the TYCAM 4x4’s bank account, the details of which will be provided on request.
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Occasionally there may be information on our various pages or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related page is inaccurate at any time without prior notice (including after you have submitted your order).
Item prices DO NOT include Delivery, Postage or Installation.
PRIVACY POLICY:
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioral advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at sales@tycam4x4.co.za or by mail using the details provided below:
TYCAM 4x4 may, in its sole discretion, change these Terms and Conditions or any part thereof at any time without notice.
